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Please use our Service Center Locator, where you will find the address and telephone number of the service center near you. A Customer Service Representative will be happy to answer any questions you may have.

Montblanc products are sold exclusively through authorised retailers, through jewellers and in more than 360 Montblanc boutiques worldwide. Please use the Montblanc Boutique Locator to find the boutique nearest to you.
There you will find the address and telephone number of any shop you are interested in. For further information, please contact Customer Service or send an e-mail to service@montblanc.com.

Should you purchase Montblanc products over the Internet, we cannot guarantee that the product you receive is genuine.
Montblanc sells its products exclusively through Montblanc Boutiques and Montblanc's international network of authorized retailers and jewellers. Only they may validly issue Montblanc's international guarantee / warranty. Whilst warranty repairs on Montblanc products that are purchased from unauthorized distributors will be performed, a fee will be charged for this service.

USA/Canada:
With the exception of our refill products available from the official Montblanc Refill Shop website, we cannot guarantee that other Montblanc products bought over the Internet are genuine.

Montblanc products can be repaired by a Montblanc Boutique or a Montblanc Service Center. To this effect, you may hand in your product at any Montblanc Boutique or Montblanc authorized retailer or jeweller, or send it directly to a Montblanc Service Center.
For further assistance please contact Customer Service or send an email to service@montblanc.com.

If you would like to send your Montblanc product to a Montblanc Boutique near you or a Montblanc Service Center we recommend that you package it securely in a box or bubble type envelope (especially watches and writing instruments need to be packed in safely). Please include a brief cover letter stating your request, your address and a daytime telephone number, and send it insured by mail.

If the Montblanc guarantee does not apply, a service fee will be charged. The charge will depend on which model you have and parts used to repair it. After a service technician has inspected your Montblanc product, an estimate letter will be sent to you before any work is performed. Should any additional charges be incurred, you will be notified by a Customer Service Representative.

Our products are handmade and require high quality craftsmanship, not only during manufacture but also during repair. Therefore we do not send out pen parts to be able to guarantee best possible repair quality.
Montblanc products can be repaired by a Montblanc Boutique or a Montblanc Service Center. To this effect, you may hand in your product at any Montblanc Boutique or Montblanc authorized retailer or jeweller, or send it directly to a Montblanc Service Center. For information on authorised retailers and jewellers please contact Customer Service or send an email to service@montblanc.com.

You can have your nib exchanged in a Montblanc Boutique near you or a Montblanc Service Center. To this effect, you may hand in your product at any Montblanc Boutique or Montblanc authorised retailer or jeweller, or send it directly to a Montblanc Service Center.

The nib exchange can be performed by a Montblanc Boutique or a Montblanc Service Center, free of charge, provided the Montblanc pen was purchased within the last 6 weeks and the nib is in mint condition.
To this effect, you may hand in your product, together with the completed warranty card or proof of purchase, at any Montblanc Boutique or Montblanc authorised retailer or jeweller, or send it directly to a Montblanc Service Center.

Please contact Customer Service and they will be happy to assist you or send an email to service@montblanc.com.

Your Montblanc product can be engraved or embossed in any Montblanc Boutique of your choice. Please use our Montblanc Boutique Locator for the location nearest you. If you are not close enough to visit a Montblanc Boutique, a Montblanc Service Center will be happy to engrave or emboss your product for you.
To this effect, you can either hand in your product at an authorised Montblanc retailer or jeweller or send it directly to a Montblanc Service Center.

Once we receive your package, the turnaround time is approximately two weeks. Detailed information and the exact turnaround time can be given to you after an inspection of your product at our service center. Should any charges be incurred, an estimate letter will be sent for your approval before any work is done.

The only way to verify if your Montblanc product is authentic is to bring it to a Montblanc boutique or send it to our service centre to be inspected by a highly qualified service technician.

The serial number would be located on the clip ring on the right of the clip. But not all of our writing instruments have serial numbers on them because we did not start to put serial numbers on our writing instruments until 1991. For further assistance please contact customer service or send an email to service@montblanc.com.

Please contact a Montblanc Boutique or an authorised Montblanc retailer. You can find the addresses of Montblanc Boutiques near you with our Montblanc Boutique Locator.
For information on Montblanc authorised retailers and jewellers please contact Customer Service or send an email to service@montblanc.com, indicating the geographic area and the product category for which a refill is required.
USA/Canada:
Please visit the Montblanc Refill Shop for your refill and pen accessory needs.

We have complete filling, cleaning and product care instructions with pictures in the service section of our website.

To keep our high quality products in a good condition maintenance is very important. We have everyday maintenance instructions in the service section of our website. If you would like to have it inspected and cleaned by a serviceman, please feel free to bring it to a Montblanc boutique near you or send it to a service centre. For further assistance please contact customer service or send an email to service@montblanc.com.

Montblanc products are under guarantee for 2 years from date of purchase against defects of materials or workmanship.

The Montblanc International Guarantee includes defects of materials or workmanship of your Montblanc product. These defects do not include defects and damage caused by accident, improper use, normal wear and tear, alteration, dismantling or repair by persons other than authorized Montblanc repair specialists, or the use of components other than those recommended by Montblanc. It also excludes writing instruments with the clip ring number removed and lost or stolen products. Legal rights given by this guarantee may vary from country to country.

The validated warranty card or proof of purchase must be included with your Montblanc product for us to be able to acknowledge it. Without the validated warranty card, or proof of purchase, a service charge will be applied for any repairs.

The website shows the entire current range of Montblanc writing instruments, watches, small & large leather goods, accessories, jewellery, eyewear and fragrances.

Catalogues with a selection of our current product product range can be found in a Montblanc boutique near you or you can send an email with your request and we will send a catalogue as soon as possible. To view the complete line of products in the product catalogue on our website.

Please feel free to visit our company history section on our website at your earliest convenience.