You can return any item purchased on the Montblanc e-boutique within 20 days of the delivery date. Purchases made on Montblanc.com cannot be returned to store locations at this moment. You can start the return process by following the below instructions:

1. Fill out the Return Form in order to get a Return Number. 
2. Make sure the merchandise you return is in its original condition, tags and packaging included, otherwise we will be unable to accept your return and issue a refund.
3. Use the pre-paid UPS Return Label included in your order and leave the package at a UPS drop-off location. 
4. Due to merchandising restrictions, all returns must be shipped from the same country they were purchased from.

Personalized Montblanc products cannot be returned for exchange or refund.

Once your package reaches the warehouse, please allow 3 to 7 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you. When your return has been accepted, your refund will be issued and you will receive a confirmation email.

We would like to inform you that fragrances are non-refundable.

For further information on the conditions for exercising your right to return, please see the Legal Area.

You can check the status of your return at any time on the Follow your Return page.